There is a big difference between what's needed to do things and what's needed to understand the underlying principles.
He went back and forth between academia and industry. That was powerful because the two inform each other.
We don't teach people broad-enough understanding
Want to learn about people? Don't ask psychologists, sociologists, or anthropologists. Talk to a novelist.
He's against STEM education, because where are the people? How can we design things without understanding people?